Terms of Service
This Service Policy applies to Jardinonara (hereinafter referred to as “we”) and governs all services provided through our online store. It is intended to clearly outline the terms, responsibilities, and conditions applicable when users browse, place orders, and use related services. This policy applies exclusively to online sales.
1. Introduction and Scope of Application
This policy applies to all activities conducted on our website, including product browsing, order placement, payment, delivery, and after-sales services. By using our website, you acknowledge that you have read, understood, and agreed to the terms set out in this policy.
2. User Accounts and Website Responsibility
Users are responsible for ensuring that the information provided during account creation and order placement is accurate and complete. All actions performed through a user account are deemed to be conducted by the account holder. We are responsible for maintaining the basic operation and security of the website, but we are not responsible for issues arising from incorrect user input or misuse.
3. Product Information, Inventory, and Pricing
We strive to ensure that product descriptions, inventory availability, and pricing information are accurate and up to date. In the event of adjustments due to system updates or operational needs, we reserve the right to modify relevant information and will communicate with users when necessary regarding their orders.
4. Orders and Payment
Once an order is successfully placed and payment is completed, the order will enter the processing stage. The total amount displayed at checkout includes all applicable taxes and related costs, and no additional fees will be required.
5. Delivery Conditions
Delivery is available exclusively within Australia. After successful payment, your order will be confirmed and moved into the preparation stage. Order handling typically requires 1–3 business days before being released to the assigned logistics provider. Once dispatched, delivery usually takes approximately 5–10 business days, subject to the delivery location and operational circumstances at the time. To maintain consistent service quality, shipments are handled by reliable logistics partners including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or more qualify for free delivery, while orders below this amount incur a fixed delivery fee of AUD 10.99. All applicable taxes and related charges are already included in the product prices shown, and no additional fees will be requested. For the latest delivery arrangements, please review our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours of successful payment, provided that the order has not yet entered preparation or been transferred to the logistics provider. Once processing or shipment has started, cancellations can no longer be accepted. If the order has already been dispatched, you may initiate a return request after delivery by following the guidelines outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Return or exchange requests may be submitted within 30 days from the date of confirmed delivery. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or instances where the received item does not match the order details. Comprehensive conditions and step-by-step procedures can be found in our Returns and Exchanges Policy.
8. Refund Policy
Eligible refunds are processed in accordance with our refund procedures and will be returned to the original payment method used at checkout. Processing times may vary depending on the payment provider.
9. Disputes and Applicable Rules
We comply with Australian laws, including GDPR. In the event of a dispute, both parties are encouraged to resolve the matter through good-faith communication. We reserve the right to update this policy when necessary and will notify users of material changes.
10. Privacy and Data Protection
User information is collected and used solely for order processing, customer support, and website operation purposes. Data handling practices are further described in our Privacy Policy.
11. Intellectual Property
All content on the website, including text, images, layout, and design elements, is protected. Unauthorized use, reproduction, or distribution is not permitted.
12. Limitation of Liability
To the extent permitted, we are not responsible for service interruptions, delays, or inaccuracies caused by factors beyond reasonable control.
13. Modifications to the Service Policy
We may revise this Service Policy as operational needs evolve. Any updates will take effect upon publication, and continued use of the website constitutes acceptance of the revised terms.
14. Contact Information
Contact Address: 1167 Highway 11 West, Chesnee, SC 29323-9705, United States
Customer Service Phone: +1 (646) 413-5869
Customer Service Email: service@jardinonara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)