Refund Policy
This Refund Policy applies to Jardinonara (hereinafter referred to as “we”) and explains the applicable situations, processing methods, and timelines related to refunds for purchases made through our online store. We aim to ensure that all refund requests are handled in a clear, fair, and efficient manner.
1. Refund Eligibility
Refunds may apply to orders that have been reviewed and confirmed by us, including approved return requests, verified order cancellations, or other circumstances deemed eligible after assessment.
2. Refund Review Process
Once a refund request is received, we will review the order details and the information you provide. If a returned item is involved, the refund will proceed after we receive and confirm that the item matches the described condition.
3. Refund Method
Approved refunds will be issued to the original bank card used for payment, including Visa and MasterCard. Refunds cannot be redirected to alternative payment methods.
4. Refund Processing Time
After approval, refunds are typically processed promptly. Depending on the processing efficiency of different card-issuing institutions, the refunded amount is usually credited within 1–5 business days.
5. Delayed Refunds
If the refund has not appeared within the expected timeframe, we recommend first checking with your card issuer. You may also contact us for further assistance if needed.
6. Refund Amount
The refunded amount will correspond to the actual payment received for the order. All charges included in the original transaction are handled according to the approved refund result, with no additional fees applied.
7. Additional Information
To help us process your refund efficiently, please ensure that all submitted information is accurate and complete and respond promptly to any follow-up communication.
8. Contact Us
Contact Address: 1167 Highway 11 West, Chesnee, SC 29323-9705, United States
Customer Service Phone: +1 (646) 413-5869
Customer Service Email: service@jardinonara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)