GDPR Policy
This GDPR Policy applies to Jardinonara (hereinafter referred to as “we”) and explains how we collect, use, store, and protect personal information when you use our online store and related services. We operate exclusively as an online store and do not provide any offline sales.
1. Scope of This Policy
This policy applies to personal information involved when you visit our website, browse products, place orders, communicate with customer support, or use other online features provided by us.
2. Methods of Information Collection
We collect information only when necessary to provide normal services. This includes information you voluntarily provide when placing orders, submitting contact details, or communicating with us. We may also use technical tools such as Cookies to record basic access information in order to ensure stable website operation.
3. Purposes of Information Use
The information we collect is used solely for the following purposes:
- Processing orders, completing payments, and providing purchased services
- Responding to inquiries and offering customer and after-sales support
- Maintaining website functionality, security, and overall user experience
- Sending informational notifications with your explicit consent
4. Principles of Information Sharing
We do not disclose personal information arbitrarily. Information is used only within a reasonable scope necessary to provide services, complete essential processes, or ensure system security, and always in accordance with the principle of data minimization.
5. Use and Management of Cookies
Our website may use Cookies to recognize access status, optimize page display, and improve overall usability. Cookies are used with your awareness, and you may manage or delete Cookies through your browser settings.
6. Data Storage and Protection
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. Information is retained only for a reasonable period necessary to achieve the stated purposes.
7. User Rights
You have the following rights regarding your personal information:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of relevant information under reasonable conditions
- Withdraw previously granted consent
To exercise these rights, you may contact us using the details provided below.
8. Legal Basis for Data Processing
We process personal information based on the following legal bases recognized under GDPR policy:
- Performance of a Contract: Processing orders and providing purchased services
- Explicit Consent: Used for informational notifications where consent is given
- Compliance with Legal Obligations: For necessary tax, accounting, and regulatory purposes
- Legitimate Interests: Improving user experience and preventing potential risks
9. Policy Updates
We may update this policy based on operational needs. Any updates will be published on this page and will take effect immediately upon posting.
10. Contact Us
Contact Address: 1167 Highway 11 West, Chesnee, SC 29323-9705, United States
Customer Service Phone: +1 (646) 413-5869
Customer Service Email: service@jardinonara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)