Order Cancellation Policy
This Order Cancellation Policy applies to Jardinonara (hereinafter referred to as “we”) and is intended to clearly explain the applicable conditions, procedures, and refund arrangements related to order cancellations placed through our online store.
1. Conditions for Order Cancellation
Order cancellation eligibility depends on the processing status of your order, as outlined below:
- Orders that have not yet been shipped may be cancelled within 48 hours after the order is placed.
- Orders placed more than 48 hours ago, or orders that have already been shipped, cannot be cancelled directly. In such cases, you may contact us after delivery to request a return and refund.
2. Order Cancellation Procedure
If your order meets the cancellation conditions, please follow the steps below:
- Contact our customer service team via email or phone to request order cancellation, and provide your order number, payment confirmation, and any relevant information.
- Our customer service team will review your request promptly. Once approved, you will be informed of the result through your contact details, and a refund will be arranged accordingly.
3. Refund Process
After an order cancellation is approved, refunds are handled as follows:
- Refund method: Refunds will be returned to the bank card originally used for payment, including Visa and MasterCard.
- Processing time: Depending on the processing efficiency of different card-issuing institutions, refunds are generally completed within 1–5 business days.
- If the refund is not received within this timeframe, please contact us for assistance.
4. Contact Us
If you have any questions regarding order cancellation or refund processing, you may contact us using the information below:
Contact Address: 1167 Highway 11 West, Chesnee, SC 29323-9705, United States
Customer Service Phone: +1 (646) 413-5869
Customer Service Email: service@jardinonara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)