Purchase and Payment Process
This purchase and payment process applies to Jardinonara (hereinafter referred to as “we”). The following content explains how purchases are completed on our online store, from order placement to successful payment, helping you understand each step clearly and transparently.
1. Product Selection and Cart Review
You may browse available products on our website and add selected items to your shopping cart. Before proceeding to checkout, please review the product details, quantities, and delivery information to ensure all information is accurate.
2. Checkout and Order Submission
When you proceed to checkout, you will be asked to provide necessary order information, including delivery details and contact information. Once all required fields are completed, you may submit your order for payment.
3. Payment Methods
Payments are accepted through bank cards such as Visa and MasterCard. All payment transactions are processed through secure systems to protect your payment information.
4. Payment Confirmation
After you submit your payment details, the transaction will be reviewed and authorized by the card issuer. Once authorization is successful, the payment is considered complete and the order is confirmed.
5. Order Processing After Payment
Upon successful payment, your order enters the processing stage. During this period, order information is verified and prepared for the next steps. Processing times may vary depending on operational conditions.
6. Pricing and Charges
All prices displayed on our website include applicable taxes and related charges. The total amount shown during checkout is the final payable amount, and no additional fees will be required after payment.
7. Payment Records and Notifications
After payment is completed, you will receive a confirmation message through the contact details you provided. This confirmation serves as a record that your order and payment have been successfully received.
8. Payment Issues and Support
If a payment attempt is unsuccessful or interrupted, please verify your payment details and try again. Should any issues persist, you may contact us during service hours for further assistance.
9. Accuracy and Responsibility
Please ensure that all information provided during the purchase and payment process is accurate and complete. Incorrect information may result in delays or affect order processing.
Contact Information
Contact Address: 1167 Highway 11 West, Chesnee, SC 29323-9705, United States
Customer Service Phone: +1 (646) 413-5869
Customer Service Email: service@jardinonara.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)